Cancellation and Refund Policy

Cancellation Policy:

1. Order Cancellation: Customers can cancel their orders within 24 hours of placing the order without incurring any cancellation charges. After 24 hours, cancellations may be subject to a cancellation fee.
2. Cancellation Process: To cancel an order, customers must contact our customer support team via whatsapp, email or phone with their order details.

Refund / Replacement Policy:

• Eligibility: Refunds or Replacements are applicable under the following circumstances:

1. The wrong size product is delivered.
2. The product received is significantly different from the product description on our website.
3. If the cancellation is made within 2 days of delivery.
4. Items must be unused, in their original packaging, and in the same condition as when they were received. (May require video proof)

• Refund / Replacement Process:

1. Customers must notify us within 48 hours of receiving the product for any refund / replacement requests.
2. Once the return / replacement request is approved, customers must ship the product back to us on their own cost within 7 days.
3. Refunds / replacement will be processed within 2-3 business days after receiving the returned product.
4. Refunds will be issued to the original payment method used during the purchase.

• Non-Refundable Items:

1. Customized or personalized products are not eligible for refunds unless there is a manufacturing defect.
2. Shipping charges are non-refundable, except in cases where an error occurred on our part.

Contact Us:

For any queries or assistance regarding cancellations or refunds, please contact our customer support team at [email protected].